Company Overview: $300M pipe distribution company
Process Improvement
Performance Issue
- The Branch Transfer process was embedded in Houston warehouse customer order process
- All print tickets printed 2 weeks in advance
- Transfer items staged in warehouse isles for extended periods
Improvement Approach
- Mapped the current Branch Transfer process
- Created Quote Data Sheet to capture key data points for each Quote
- Recorded all Quotes for 2 top sales persons for a 4 week period
Results
- Created dedicated work area
- Assigned dedicated staff
- Combined Put-Away role
- Created 2-day Pick/Pack/Ship cycle
- Assigned dedicated Printer just for Transfer Pick Tickets